Helpful details

Find clear answers regarding our handcrafted creations, online ordering, Porto pick-up points, and virtual tarot consultations.

Frequently asked questions

Everything you need to know about purchasing our artisan mystic goods and booking online readings.

How does local pick-up in Porto work?

When placing an order online, select the local pick-up option at checkout. Once your items are packaged, we will contact you via email with scheduled pick-up time slots and the central Porto location details.

Do you offer shipping for physical products?

Yes, we carefully package and ship our handcrafted soaps, jewelry, paints, and ceramics across Portugal and internationally using trackable postal services.

How are delicate ceramics and jewelry packaged?

Each piece is wrapped securely with protective, eco-friendly materials to ensure your fragile ceramic artworks and delicate jewelry arrive in perfect condition.

What ingredients do you use in your handcrafted soaps?

Our soaps are crafted in small batches using natural plant oils, botanicals, and gentle essential oils designed to nourish the skin and support ritual care.

How do virtual tarot readings work?

Tarot consultations are conducted live online via secure video call. Once you book your session, you will receive a calendar invite and link to join at your scheduled time.

What should I prepare before a tarot session?

Come with an open mind and, if you wish, specific questions or life themes you would like clarity on. A quiet, comfortable space will help you get the most out of your reading.

Can I order custom paints or artisan pieces?

We occasionally accept bespoke commissions for custom paint sets and specialty ceramics. Please reach out to discuss your ideas and current availability.

What payment methods are accepted online?

We accept major credit cards, debit cards, and secure online payment methods for both physical goods and virtual tarot bookings.

Ready to begin your journey?

Explore our mystical offerings or schedule your one-on-one virtual tarot consultation today.